Give every customer the language they are used to
When one agent serves customers from many countries at once, different contacts can have different translation settings. Who uses which language and how it is translated is decided per customer.
Set per contact
Save each contact’s translation preferences, so switching conversations needs no resetting.
Many languages at once
One agent can serve customers who use different languages at the same time.
Consistent wording
The same customer always keeps the same translation strategy, so the conversation stays coherent.