Multilingual support: every agent covers customers in many countries
Whatever language a customer writes in, you understand it and reply directly in your own; conversations across accounts come together in one place, so serving is never stuck on language or headcount.
Not enough people, not enough languages, records that don’t stick
Hard to staff languages
Minor-language agents are hard to hire and keep, yet orders come from every country.
Too many accounts & channels
Every agent watches several accounts and channels, switching back and forth and easily losing cover.
Easy to miss messages
With more accounts and languages, messages slip, and customers churn after a long wait.
Every agent, holding up many languages
Two-Way Translation
Customer messages show in your native language and replies go out in theirs; hand complex phrasing to AI translation.
Learn about Translation →Per-Friend Translation
Set a translation strategy per customer, so many languages run in parallel without confusion.
Learn more →Team Management
Manage members, ports and AI resources together for more controlled shift-based serving.
Learn about Team Management →Same headcount, more languages you can take
Existing agents cover more languages with real-time translation; Team Management brings ports and AI resources under one roof, so serving scale keeps up with business growth.
More flexible scheduling
Language is no longer a hard constraint on shifts, so staffing is freer.
Faster ramp-up
New agents need not master many languages; with translation they can serve right away.
Resources managed centrally
Members, social ports and AI resources are allocated by the admin, giving scheduling a firmer basis.