Cross-border e-commerce: one agent, buyers from many countries
Buyers ask prices, confirm orders, chase logistics and seek after-sales on WhatsApp / Telegram. Messages from accounts across regions come together in one place, you chat in many languages directly, and you see who is waiting at a glance.
Cross-border pain usually stalls at “communication”
Too many accounts
A separate WhatsApp / Telegram account per country and team means constant switching and easy-to-miss messages.
Language barriers
Buyers come from different countries; no agent can master every language.
Scattered messages
Price asks, order confirmations, logistics chasing and after-sales are spread across accounts and easy to mishandle.
Three capabilities, each aimed at one pain
Multi-Account Multi-Instance
Keep several WhatsApp / Telegram accounts online on one computer, with independent per-port isolation and an optional separate proxy.
Learn about multi-instance →Unified Inbox
Buyer conversations from every account gather into one workspace, so you see who is waiting at a glance.
Learn about Unified Inbox →Two-Way Translation
Buyer messages show in your native language and replies go out in theirs; you can also set a translation strategy per contact.
Learn about Translation →Every buyer question, handled
Accounts online across regions
WhatsApp / Telegram accounts for different regions stay online at once, so buyers always find someone.
Buyer messages gathered
Inquiries from every account converge in one place, and you reply to the longest-waiting buyer first.
Translate as you chat
Foreign-language messages from buyers translate automatically, and replies go out in their language.
Follow up to repurchase
Order confirmation, logistics chasing and after-sales all happen in one place — nothing missed, nothing lost.